Service provider has to supply other information than telephone number

25-10-2008 Print this page
IPPT20081016, CJEU, Bundesverband v Deutsche Internet Versicherung



Contactinformation service provider

"1. Article 5(1)(c) of Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the internal mar-ket (‘Directive on electronic commerce’) must be interpreted as meaning that a service provider is re-quired to supply to recipients of the service, before the conclusion of a contract with them, in addition to its electronic mail address, other information which allows the service provider to be contacted rapidly and com-municated with in a direct and effective manner. That information does not necessarily have to be a telephone number. That information may be in the form of an electronic enquiry template through which the recipi-ents of the service can contact the service provider via the internet, to whom the service provider replies by electronic mail except in situations where a recipient of the service, who, after contacting the service provider electronically, finds himself without access to the elec-tronic network, requests the latter to provide access to another, non-electronic, means of communication."


IPPT20081016, CJEU, Bundesverband v Deutsche Internet Versicherung


Case C-298/07 - ECLI:EU:C:2008:572